Returns, Cancellation and Refund Policy

Last updated: February 29, 2024

 

Thank you for shopping at OdiKala.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either the Company; We; Us; or Our in this Agreement) refers to OdiKala.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to OdiKala, accessible from www.odikala.com

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation by OdiKala

We value you and strive to meet your expectations when delivering your order. In rare cases, we may have to cancel your order due to unforeseen circumstances. These may include:

  • Product unavailable or damaged
  • Incorrect price or description.
  • Technical problems or errors
  • Fraud or security concerns.
  • Other reasons are at our sole discretion.

If we cancel your order, we will notify you as soon as possible and will issue a full refund to your original payment method within 3-5 business days.

We apologize for any inconvenience caused by the cancellation and thank you for your understanding.

Your Order Cancellation Rights

You have the right to cancel Your Order within 7 days of placing it, if you have a valid reason for doing so. If the product is delivered to you and you want to return it, you can do so within 7 days of receiving it.

To exercise Your right to cancel/return, You must provide Us with a clear statement of your decision. You can notify us of your decision by:

  • By email: support@odikala.com
  • By phone number: 8456982309

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.
  • The Goods are in the original packaging.

Returns and Refunds for Silk Sarees

We take pride in our quality Silk Sarees and ensure that they are carefully inspected before shipping. However, silk is a natural fabric and may have some threads or irregularities in the inner part of the saree. These are not defects and do not affect the quality or durability of the product.

Therefore, we do not accept returns or refunds for silk sarees based on these reasons. If you have any other issues with your order, please contact us within 7 days of receiving it and we will try our best to resolve them.

Valid reasons of returns:

  • The item received is in "Damaged / Defective / Broken" condition.
  • If the product is defective or damaged

You must notify us within 24 hours of receipt and request that it be returned. If you report a defective product after 24 hours, your return request will be denied.

The following Goods cannot be returned:

  • The supply of Goods, made to Your specifications or clearly personalized.
  • The supply of goods that are not returnable due to health or hygiene concerns and were unsealed after delivery. (Goods such as masks, handkerchiefs etc.)
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Only regular-priced Goods are eligible for a refund. Unfortunately, sale items cannot be refunded. This exclusion may not apply to You if it is prohibited by law.

Returning Goods

You must bear the cost and risk of returning the Goods to Us. The courier fee will be refunded to you in the form of an in-store coupon equal to the value of your shipment.

Please send the goods to the following address:

Hemalata Niwas, Aranya Nagar, 
Govt. College Road, Sundargarh, Pin-770002, 
Odisha, India, Mobile No. 8456982309

We cannot be held liable for goods that are damaged or lost during the return shipment.

Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund until we have received the Goods or proof of return delivery.

Refunds

We will reimburse You within 3-5 business days of receiving the returned Goods if your return is approved.

And We will reimburse You using the same method of payment that You used for the Order, with no fees applied.

The order status showing: Delivered, but you have not received it.

Please keep in mind that OdiKala sends product shipping emails with tracking information to your email address automatically. Please check on the progress of your packages.

If the package is marked as delivered but you have not received the product, please notify us within 3 days of the status being marked as delivered. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@odikala.com
  • By phone number: (+91) 8456982309